Contact Center Day
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What Is Contact Center Day
September 20 is "Contact Center Day" in Japan, established by Bell System24 Holdings, Inc., the parent of Bell System24, Inc. — the company credited with launching Japan's first full-scale contact center service — to mark Bell System24's founding date of September 20, 1982. It was certified and registered by the Japan Anniversary Association in 2017.
A Founding Date That Marks the Origin of Japan's Contact Center Industry
Since its founding on September 20, 1982, Bell System24 has run contact center operations connecting businesses with customers through phone, email, and chat. The anniversary was created to mark the company's history while raising broader awareness of the industry's growth and social role.
- Origin: Established by Bell System24 Holdings, Inc., marking the founding date of its group company Bell System24 (September 20, 1982); registered in 2017
- Background: The company is recognized as the first in Japan to offer a full-scale contact center service
- Purpose: To build wider understanding of the contact center industry's role and importance in society
The Many People Working on the Other End of the Line
Contact centers serve as the front line connecting businesses and customers, handling everything from order taking to inquiries and support. Behind every phone-based customer support experience we take for granted are the many operators who make it work.
Ways to Mark the Day
- Learn how the contact center industry works and what role it plays
- Think back on customer support experiences you've had
- Learn about the work that contact center staff actually do
- Consider how the ways businesses and customers communicate have changed over time
The Unseen Support Behind Every Customer Connection
Contact Center Day shines a light on an industry that quietly supports our everyday lives. This September 20, take a moment to appreciate the people who answer on the other end of the line.